Product support
Anything about using the product: a check you disagree with, a domain that will not audit, a report you need explained. We answer within one business day, usually much sooner.
A real person reads every one of these. There is no ticket queue and no chatbot.
Anything about using the product: a check you disagree with, a domain that will not audit, a report you need explained. We answer within one business day, usually much sooner.
Paddle.com Market Ltd is our Merchant of Record and can help directly — every receipt it sends links to a portal for invoices, payment method and cancellation. You can also just write to us and we will sort it out.
Data subject requests, questions about the terms, and anything a lawyer sent you here to ask. We respond to GDPR requests within 30 days.
If you believe our crawler has been pointed at a system you are responsible for, send the timestamp and the hostname. We keep request logs for 90 days and will tell you what we find.
Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom. Paddle.com Market Ltd acts as the Merchant of Record for all orders. Paddle handles payment processing, sales-tax/VAT collection and remittance, billing support and refunds. Its terms are presented at checkout and apply alongside our Terms of Service.