Refund Policy
Effective from 1 September 2026. This policy applies to every Sitewarden subscription sold by NIKITA MESHCHERIAKOV PR BEOGRAD through Paddle.com Market Ltd.
The short version
If Sitewarden is not what you expected, email support@aicour.site within 14 days of the charge and we will refund it in full. You do not need to give a reason, and we do not ask you to justify the request.
1. 14-day money-back guarantee
Every first purchase of a paid plan is covered by a 14-day money-back guarantee. Request it within 14 days of the charge and you receive the full amount back to the original payment method. This applies whether or not you used your audit quota.
2. Right of withdrawal (EU and UK consumers)
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Because Sitewarden is digital content supplied immediately, you are asked at checkout to consent to immediate performance and to acknowledge that you lose the statutory withdrawal right once supply begins.
Our 14-day money-back guarantee above is given voluntarily and applies regardless of that consent, so in practice you are no worse off. Statutory rights that cannot be waived remain unaffected.
3. Renewals
Subscriptions renew automatically. We email a renewal notice before each charge. If a renewal catches you by surprise, contact us within 14 days of that charge and we will refund it and cancel the subscription — provided the account made no more than a nominal number of audits in the new period.
4. Cancellation
Cancel at any time from billing settings in your account, or by emailing us. Cancellation stops future charges and takes effect at the end of the period you have already paid for; you keep full access until then. We do not pro-rate mid-period cancellations outside the cases described in this policy.
5. When we may decline a refund
- The request arrives more than 14 days after the charge and does not fall under section 3 or 6.
- The account was used in breach of our Acceptable Use Policy.
- The account shows a pattern of repeated subscribe-and-refund cycles that indicates the guarantee is being used to obtain the service without paying for it.
If we decline, we explain why in writing and, where the objection is procedural, tell you what would change the answer.
6. Service failure
If a defect on our side makes the service substantially unusable for more than 72 consecutive hours in a billing period, tell us and we will credit or refund that period pro rata, whether or not the 14 days have passed.
7. How to request a refund
- Email support@aicour.site from the address on the account, or use the form on our contact page.
- Include the order or invoice reference from your Paddle receipt if you have it to hand.
- You may also contact Paddle.com Market Ltd directly, as it is the Merchant of Record.
8. Processing time
We acknowledge refund requests within one business day and approve or decline within three. Once approved, Paddle.com Market Ltd issues the refund to the original payment method. Banks typically take a further 5 to 10 business days to post it. Refunds are made in the currency of the original charge; we are not responsible for exchange-rate movement between the charge and the refund.
9. Chargebacks
Please contact us before opening a chargeback. A chargeback costs us a fee and locks the account while the dispute runs, and almost every case can be resolved faster by email. We have never refused a good-faith refund request inside the guarantee window.
10. Contact
NIKITA MESHCHERIAKOV PR BEOGRAD, Dobropoljska 56/5, 11000 Belgrade. support@aicour.site