Refund Policy
Effective from 1 September 2026. This policy applies to every pack of audits sold by NIKITA MESHCHERIAKOV PR BEOGRAD through Paddle.com Market Ltd.
The short version
If Sitewarden is not what you expected, email support@aicour.site within 14 days of the charge and we will refund it in full. You do not need to give a reason, and we do not ask you to justify the request.
1. 14-day money-back guarantee
Every purchase is covered by a 14-day money-back guarantee. Request it within 14 days of the charge and you receive the full amount back to the original payment method. Any audits still unspent are removed from the balance at the same time.
If you have already spent part of the pack, say so — we will normally still refund in full on a first purchase. What we will not do is refund a pack that has been substantially used, because at that point you have had the product.
2. There is nothing to cancel
Audits are sold outright, for a single payment. There is no subscription, no renewal date and no recurring charge, so there is no cancellation to make and no way to be billed by surprise. We hold no payment details; those stay with Paddle.com Market Ltd.
3. Right of withdrawal (EU and UK consumers)
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Because audits are digital content made available immediately, you are asked at checkout to consent to immediate supply and to acknowledge that you lose the statutory withdrawal right once supply begins.
The guarantee in section 1 is given voluntarily and applies regardless of that consent, so in practice you are no worse off. Statutory rights that cannot be waived remain unaffected.
4. Audits that fail cost nothing
A credit is only spent on a completed audit. If a domain does not resolve, a host refuses the connection, or something breaks on our side, the credit is returned to your balance automatically. You do not need to ask, and these never count against the guarantee.
5. Unspent audits never expire
A pack bought today is still usable in three years. We do not expire balances, so there is no situation where you lose audits you paid for by not using them quickly enough.
6. When we may decline a refund
- The request arrives more than 14 days after the charge.
- Most of the pack has already been spent.
- The account was used in breach of our Acceptable Use Policy.
- The account shows a pattern of repeated buy-and-refund cycles that indicates the guarantee is being used to obtain audits without paying for them.
If we decline, we explain why in writing and, where the objection is procedural, tell you what would change the answer.
7. Service failure
If a defect on our side makes the service substantially unusable for more than 72 consecutive hours, tell us. We will refund any unspent balance on request, whether or not the 14 days have passed.
8. How to request a refund
- Email support@aicour.site from the address on the account, or use the form on our contact page.
- Include the order or invoice reference from your Paddle receipt if you have it to hand.
- You may also contact Paddle.com Market Ltd directly, as it is the Merchant of Record.
9. Processing time
We acknowledge refund requests within one business day and approve or decline within three. Once approved, Paddle.com Market Ltd issues the refund to the original payment method. Banks typically take a further 5 to 10 business days to post it. Refunds are made in the currency of the original charge; we are not responsible for exchange-rate movement between the charge and the refund.
10. Chargebacks
Please contact us before opening a chargeback. A chargeback costs us a fee and locks the account while the dispute runs, and almost every case can be resolved faster by email. We have never refused a good-faith refund request inside the guarantee window.
11. Contact
NIKITA MESHCHERIAKOV PR BEOGRAD, Dobropoljska 56/5, 11000 Belgrade. support@aicour.site